& PAY DEPOSIT
I always start by meeting prospective customers so that I fully understand your requirement and you can be confident about the person conducting your work.
After meeting, I will send you a detailed quote. This will outline all elements of the project and provide information about different options and related costs. It will advise of any up front deposit required to cover my time spent sourcing and collecting materials and suggest dates for the work to take place.
ACCEPT QUOTE & PAY DEPOSIT
Work is only formally booked in when I receive a signed acceptance of the quotation and I allocate my time on a first-come, first-served basis. At this point, I confirm the start date and working arrangements and advise you of the date by which I will need to receive your deposit. Note that this is typically 14 days in advance and I do not commence work until it is received.
When I receive your deposit, I send you a receipt and begin sourcing and collecting materials ready to commence work.
During the project, while I am at your premises, I have a daily clean room policy. All tools and materials are cleared at the end of the day and the room hoovered and cleaned unless the circumstances make it unnecessary to do so and we have agreed that in advance.
APPROVE WORK & FINAL PAYMENT
Once I have completed the job, I talk you through everything and ensure that you are happy with it. The balance of payment is then due immediately. Once payment is received, I send a final receipt.